FAQ

1.What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

 

2. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by location.

 

3. What is your return policy?

You can return items within 30 days of delivery for a full refund, provided they are unused and in their original packaging.

 

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

 

5. Do you offer customization or engraving services?

Yes, we offer customization options for select items. Contact us for details.

 

6. What materials are used in your jewelry?

We use high-quality materials such as 14K gold, sterling silver, and genuine gemstones.

 

7. How do I care for my jewelry?

Avoid exposure to water, chemicals, and extreme temperatures. Clean with a soft cloth and store in a dry place.

 

8. Are your products ethically sourced?

Yes, we are committed to ethical sourcing and sustainability in all our materials.

 

9. Do you offer gift wrapping?

Yes, we provide complimentary gift wrapping with a personalized message.

 

10. How can I contact customer support?

Reach us via email at meituolai0228@163.com or through our contact form. We respond within 24 hours.